Billing & Payments
TL;DR
Manage payment methods, invoices, and subscription details.
Billing is processed securely via Stripe.
Everything you need to know about payments, invoices, and managing your VibeCord subscription.
Payment Methods
Section titled “Payment Methods”We accept:
- 💳 Credit cards — Visa, Mastercard, American Express
- 💳 Debit cards — With Visa or Mastercard network
- 🏦 Regional methods — Availability varies by location
Managing Your Subscription
Section titled “Managing Your Subscription”View Current Plan
Section titled “View Current Plan”- Go to your Account Settings
- Click Billing
- See your current plan and renewal date
Change Your Plan
Section titled “Change Your Plan”Ready to upgrade? Compare plans and switch anytime.
Cancel Subscription
Section titled “Cancel Subscription”- Go to Billing
- Click Cancel Subscription
- Confirm cancellation
Your plan continues until the end of your billing period. After that, you’ll be moved to the Free plan.
Billing Cycle
Section titled “Billing Cycle”- Monthly plans renew on the same date each month
- Stripe sends renewal notifications before your plan renews
Invoices & Receipts
Section titled “Invoices & Receipts”View Invoices
Section titled “View Invoices”All your invoices are available in Billing → Invoice History.
Download Receipts
Section titled “Download Receipts”Click any invoice to download a PDF receipt for your records or expense reports.
Invoice Details
Section titled “Invoice Details”Each invoice includes:
- Plan name and period
- Amount charged
- Payment method (last 4 digits)
- Tax information (if applicable)
Updating Payment Method
Section titled “Updating Payment Method”Add a New Card
Section titled “Add a New Card”- Go to Billing
- Click Payment Methods
- Click Add New Card
- Enter card details
- Click Save
Remove a Card
Section titled “Remove a Card”You can remove old cards from Payment Methods. Make sure you have at least one valid card on file if you have an active subscription.
Failed Payments
Section titled “Failed Payments”Refunds
Section titled “Refunds”When Refunds Apply
Section titled “When Refunds Apply”- Accidental duplicate charges
- Technical issues preventing service
- First-time subscription within 7 days
How to Request
Section titled “How to Request”Contact our support team with your invoice number and reason for the refund request.
Processing Time
Section titled “Processing Time”Refunds typically process within 5-10 business days and appear on your original payment method.
Depending on your location, applicable taxes (like VAT or sales tax) may be added to your subscription cost.
Business/VAT Exemption
Section titled “Business/VAT Exemption”If you’re a registered business with a VAT number, contact us to apply tax exemptions to your account.
Common Questions
Section titled “Common Questions”When will I be charged?
Section titled “When will I be charged?”You’re charged immediately when you upgrade, then on each renewal date.
Can I pause my subscription?
Section titled “Can I pause my subscription?”Not directly, but you can cancel and resubscribe later. Your bots and settings are saved for 30 days after cancellation.
What happens if my payment fails?
Section titled “What happens if my payment fails?”Your bots continue running for 7 days while we retry. After that, they’ll be paused until payment is updated.
How do I get a receipt for my company?
Section titled “How do I get a receipt for my company?”Download any invoice from Billing → Invoice History. You can add business details (company name, VAT number) in billing settings.
Can I pay with cryptocurrency?
Section titled “Can I pay with cryptocurrency?”We don’t currently accept cryptocurrency. We’re evaluating this for the future.
Need Help?
Section titled “Need Help?”We typically respond within 24 hours for billing inquiries.