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Contact Support

TL;DR

Check the FAQ and Troubleshooting first.

Use Discord for the fastest support.

Need help? We’re here for you.

Quick Help

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Before reaching out, check if your question is answered in:

Discord Support

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Join our Discord server — this is currently the best way to get help:

Join Discord →

We aim to respond to all questions within 24 hours.

What you can do on Discord:

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  • Get help from the team and community
  • Report bugs in #bug-reports
  • Request features in #feature-requests
  • Share bot ideas
  • Chat with other VibeCord users

Coming Soon

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We’re working on setting up additional contact options:

  • 📧 Email support
  • 📋 In-app support tickets
  • 📊 Status page

For now, Discord is the fastest and easiest way to reach us.

What to Include

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When asking for help, please include:

  1. Your Discord username or account email
  2. Project name (if the issue is with a specific bot)
  3. Description of what’s happening
  4. What you expected to happen
  5. Steps to reproduce the issue
  6. Screenshots if helpful

The more details you provide, the faster we can help!

Example Support Request

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Hi! My bot “WelcomeBot” stopped responding to commands today.

  • Project: WelcomeBot
  • Server: My Gaming Community

What’s happening: When I type /help, nothing happens. The bot shows online in the member list.

What I’ve tried:

  • Restarting the bot from deployment panel
  • Checking permissions

Screenshot: [attached]

Feature Requests

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Have an idea for VibeCord? We’d love to hear it!

  1. Join our Discord
  2. Post in #feature-requests
  3. Vote on existing requests

The most-requested features get prioritized.

Bug Reports

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Found a bug? Let us know on Discord:

  1. Go to #bug-reports
  2. Describe the issue with steps to reproduce
  3. Include screenshots if possible

Enterprise & Business Inquiries

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For enterprise pricing, custom integrations, or business partnerships, reach out on Discord and mention you have a business inquiry. We’ll set up a private channel to discuss.

We’re Here to Help! 💜

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No question is too small. Whether you’re stuck or just curious how something works, drop by our Discord!

Join Discord →