Build a Ticket System Bot for Discord Support
TL;DR
To build a ticket system bot, define how members open tickets, which staff role can see them, and where transcripts are logged. In VibeCord, describe that workflow, preview permissions, and deploy. You’ll get private support channels, staff routing, and clean logs in minutes—no coding required.
VibeCord ticket systems are just workflows: “open request” → “private channel” → “staff helps” → “close + log.” You describe that workflow once, then your guild has consistent support.
What You Need to Decide
Section titled “What You Need to Decide”- Where the ticket panel lives (example:
#support) - Which role can see and respond to tickets (example:
Support Team) - Where transcripts/logs should go (example:
#ticket-logs)
A Prompt You Can Copy
Section titled “A Prompt You Can Copy”“Ticket system bot for my Discord guild:
- A panel in #support with a ‘Create Ticket’ button
- Tickets create a private channel named ticket-username-0001
- Only @Support Team and the ticket creator can see it
- Include a Close button
- Post a transcript to #ticket-logs when closed”
Related Guides
Section titled “Related Guides”FAQ
Should tickets use channels or threads?
Channels are more reliable for permissions and transcripts. Threads can work for lightweight support, but channels are the safest default.
Can I route tickets to different staff teams?
Yes. Describe categories (billing, bugs, applications) and map each category to a staff role or log channel.
Can the bot save transcripts automatically?
Yes. Describe where transcripts should be posted (for example,
How do I prevent ticket spam?
Add limits and cooldowns (for example, max 2 open tickets per member and a short cooldown between opens).