Skip to content
VibeCord Logo VibeCord

Support — Get Help Fast

You should never feel stuck. Two channels, both of them real, both of them answered by humans.

Discord — fastest

For most questions. Active during launch hours. Other users help too.

Join Discord →

Email — for anything sensitive

Billing, refunds, parental consent, account deletion, bug reports you’d rather not post publicly.

support@vibecord.dev

When to use Discord

Section titled “When to use Discord”

Use Discord for:

  • “How do I make my bot do X?”
  • “Is the chat working for everyone or just me?”
  • “What plugins does Minecraft support?”
  • “Show off what you built”
  • “Bug reports that don’t include private data”

You’ll get a faster reply on Discord than on email, and other VibeCord users (some of whom have been around longer than you) will often jump in too.

Join the Discord →

Channels worth knowing:

  • #general — general chat
  • #help — ask questions, get unstuck
  • #bug-reports — broken things
  • #feature-requests — what you wish VibeCord did
  • #showcase — show off your bots/servers

When to email

Section titled “When to email”

Use support@vibecord.dev for:

  • Billing — failed charges, invoice questions, refund requests, plan changes you can’t do in-app
  • Parental consent — under-18 signup issues, COPPA / UK OSA / California AADC questions
  • Account deletion — if the in-app delete didn’t work, or you want a written confirmation, or you’re acting on behalf of a parent / guardian / data-protection officer
  • Earlier purchases — any questions about a one-time or lifetime purchase made before the current plans
  • Bug reports with sensitive data — if reproducing the bug shows your private channels, tokens, or anything you wouldn’t post on Discord
  • Press / business inquiries

Email support@vibecord.dev

Response time expectations

Section titled “Response time expectations”
  • Discord — usually fastest during launch hours.
  • Email — best for billing, refunds, account deletion, parental consent, and anything sensitive. We aim to answer promptly, but this is not an SLA.

If something is genuinely on fire (your community is broken because of us), say so explicitly on Discord and we’ll prioritize.

What to include in a bug report

Section titled “What to include in a bug report”

To help us fix it fast:

  1. Your VibeCord username or account email
  2. The project name (if it’s about a specific bot or server)
  3. What you tried — exact prompt, exact button, exact error message
  4. What you expected
  5. What happened
  6. Screenshots if helpful
  7. Error code, if one was shown — see our error reference for what each code means

Example:

Hi! My welcome bot stopped sending DMs after I added a /help command.

  • Project: WelcomeBot
  • Server: My Gaming Community
  • What I did: Asked the chat to add /help listing all commands. Generated successfully, deployed.
  • Expected: Welcome DM still sends, plus /help works.
  • Actual: /help works, but DMs aren’t going out anymore. Discord audit log shows no errors.
  • Screenshot: [attached]

Status page

Section titled “Status page”

Live system health: status.vibecord.dev

If something’s broken for everyone, it’s posted there. If the page is green and your specific thing is broken, it’s probably account-specific — contact us via Discord or email.

Refunds and account deletion

Section titled “Refunds and account deletion”
  • Refund policy — see the published Refund Policy. Short version: monthly plans use a 30-day window, plus consumer-law rights for major problems.
  • Account deletion — go to Account settings and click Delete account, or email support@vibecord.dev if you’d rather have us do it manually. Deletion runs within 30 days per GDPR Article 17.

Not sure where to ask?

Section titled “Not sure where to ask?”

Support Contact Paths routes marketing, auth, billing, deploy, generation, outage, safety, and account-deletion issues to the right channel. Launch Docs Coverage lists the minimum customer-facing docs for plans, workloads, errors, refund/lifetime policy, and support paths.

Don’t feel stuck. Ever.

Section titled “Don’t feel stuck. Ever.”

If you’re staring at the screen and don’t know what to do — Discord. If you can’t figure out billing — email. If something silently broke — error codes link to fixes; if your code isn’t in our error reference, tell us.

The “Need help?” button is on every page of the VibeCord app. It opens this page. That’s the contract.

FAQ

How long do replies take?

Discord is usually fastest during launch hours. Email is best for billing/refunds, account deletion, parental consent, and anything sensitive.

Should I email or Discord?

Discord for "how do I…", "is this broken for everyone…", general questions, and anything you don't mind being seen. Email for billing/refunds, parental consent, account deletion, anything sensitive, or anything you'd rather not share publicly.

What if VibeCord is offline?

Check status.vibecord.dev. If we're aware, the incident is posted there. If the issue isn't on the status page, drop a note in

References