Support Contact Paths

Use this page when you are not sure where to ask. It routes support by customer state instead of by internal team.

Contact matrix

State	Best route	Include	Do not include publicly
Marketing or pricing question	Discord for quick answer; email for business/press	Page URL, claim or price you are asking about	Payment details
Sign-in or auth blocked	Discord if no private data; email if account-specific	Account email, browser, screenshot of the error	OAuth tokens or session cookies
Parental consent	Email	Parent/guardian email, account email, country/region if relevant	Child personal details in Discord
Billing, invoices, refunds	Email	Account email, plan, charge date, Stripe receipt id if available	Full card number or bank details
Generation failed	Discord or in-app help	Project name, prompt summary, error code, timestamp	Private prompts if they contain secrets
Deploy or runtime failure	Discord first; email if it exposes private data	Project name, workload, deploy id if visible, error code, screenshot	Bot tokens, server invite links you do not want public
Workload disabled	Discord	Workload name, plan, route/page where you saw it	None needed
Safety, abuse, harassment, or legal issue	Email abuse@vibecord.dev for harmful bots; email security@vibecord.dev for vulnerabilities	What happened, user/project ids if visible, bot attribution code, evidence links	Doxxing info or illegal content in Discord
VibeCord-wide outage	Status page, then Discord	Region, page, timestamp, browser	Account secrets
Account deletion or data request	Email	Account email, request type, identity confirmation path	Identity documents in Discord

Fast path by error code

Error family	Start here	Contact route
`UNAUTHORIZED`, `INVALID_TOKEN`, `FORBIDDEN`	Error reference	Discord if generic; email if account-specific.
`PAYMENT_REQUIRED`, `CARD_DECLINED`, `SUBSCRIPTION_REQUIRED`	Billing docs	Email support@vibecord.dev.
`QUOTA_EXCEEDED`, `BUILD_CAPPED`, `COST_BUDGET_EXCEEDED`	Plans	Discord for plan advice; email for billing exceptions.
`CODEX_TIMEOUT`, `GENERATION_TIMEOUT`, `MODEL_UNAVAILABLE`	Troubleshooting	Discord with project name and timestamp.
`BOT_TOKEN_INVALID`	Discord token setup	Email only if token screenshots are needed.
`WORKLOAD_DISABLED`, `WORKLOAD_TIER_FORBIDDEN`	Workload quickstarts	Discord with workload and plan.
`SYS-001`, `SYS-002`	Status page	Discord if status page is green but issue persists.

What to send

Good support request:

Project: WelcomeBot
Workload: Discord bot
Account: my-account@example.com
What I did: clicked Deploy after generation finished
Expected: bot goes online and gives me an invite URL
Actual: deploy panel shows WORKLOAD_DISABLED
Time: 2026-05-07 14:10 Australia/Sydney
Screenshot: attached, no private token visible

When to use the status page

Check status.vibecord.dev when:

app pages are not loading
deploys fail across multiple projects
Stripe checkout fails before you can enter details
Discord OAuth appears down for everyone
generation is globally unavailable

If the status page is green and your specific project is broken, send a support request with the project name and error code.

Support overview

Support has the short version and current contact links.

Error reference

All error codes explain what each code means and what to try next.